No subscription
How can we
help you?
Activate a gift voucher, make the most of the UNDY Club or write to us: everything that happens after your purchase, together on a single page.
Our services
Three ways in
Choose what matches your request.
Activate a gift voucher
Have you received a UNDY subscription? Enter the code, then choose your size and your start month. The voucher is valid for 24 months.
- Code on the voucher or via the QR code
- Size and start month of your choice
- Option to extend on activation
UNDY Club
The loyalty programme: points with every order, redeemable for a discount, and CHF 10.- for you and for every friend you refer.
- 200 points free when you sign up
- 5 points per franc spent
- CHF 10.- per friend referred
Contact us
A question about your subscription, a delivery or a gift? Write to us, we reply within 24 to 48 hours.
- Contact form
- Email: info@undy.ch
- Include your order number
In just a few clicks
The most frequent requests
You can sort out most of them yourself, without waiting for a reply.
Manage my subscription
Size, address, pausing or cancelling the Flex subscription, in your customer account.
→Subscription terms
Flex, Plus and gift subscription: what applies to each.
→Delivery
When and how the monthly delivery arrives.
→Refunds
What is possible if there is a problem with a delivery.
→Boxer size
The guide to finding the right size from S to XL.
→Sock size
The guide to finding the right size from 39 to 46.
→Frequently asked questions
What we are often asked
Not subscribed yet? Discover UNDY
Designer-brand underwear every month, or as a gift subscription for 3, 6 or 12 months.